Returns Policy

Here at Love Locker we are so sure you will be satisfied with your purchase, so much that we offer a one year warranty on all our products. However if there are any problems, you can return your goods that abide to our returns policy within 14 days of receiving it for a refund.

Faulty Items

For any faulty items please contact us through our email address:  returns@lovelocker.co.uk

This is due to separate post address

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.

Health and Hygiene

Due to the nature of our products, the items must conform to our health and hygiene policy;

  • The goods must be unused.
  • The goods must be returned in original condition & packaging.
  • Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
  • Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
  • The goods must be received back within 14 days from the day your customer received their order.
  • Lingerie and items of clothing are non-refundable and non-exchangeable.
  • Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Returns Address

Love Locker
PO BOX 228
Hitchin
Herts
SG4 0WW

Returns Form

Print the returns form and please sent it off to the address below [Click Here]